HUGS
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Reduce Customer Support Workload

Turn frequently asked questions into reward-driven quizzes that educate users before they contact support, while helping them discover useful products, features, and services along the way.

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HUGS engagement widget
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HUGS customer support education

Steps for scalable customer education

1

Create Quizzes

Turn support questions, onboarding flows, or educational content into interactive quizzes directly from the Hugs dashboard.

2

Users Participate

Users complete quizzes inside the widget experience and earn rewards for participation and successful completion.

3

Less CS Workload

Educated users require less repetitive support while becoming more confident using your platform.

Create quizzes in minutes

Build educational flows designed around your platform, support needs, and onboarding experience.

Quiz Builder

Create quizzes based on FAQs, guides, onboarding steps, or platform rules

Rewards

Assign rewards to participation, completion, or successful answers

Management

Organise quizzes by onboarding stage, topic, or campaign.

Targeting

Display quizzes based on user engagement states

Turn users into contributors

Reward users for submitting questions, FAQ gaps, bug reports, and feature ideas, while uncovering where they get stuck and what your platform should improve next.

User Submissions

Users can submit questions, FAQs, bug reports, and feature ideas directly through Hugs. Each submission reveals where users get stuck and can be rewarded to encourage higher-quality contributions.

Admin Panel

Review, organise, and reward valuable submissions from one central dashboard. Turn questions, bug reports, and ideas into actionable insights that improve FAQs, fix friction, and guide better product decisions.

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Participation users actually engage with

Traditional help centres get ignored. Hugs motivates users through reward-driven interaction and participation systems.

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HUGS support analytics chart

Measure engagement and support reduction

Track educational performance, participation trends, and user engagement from our analytics dashboard.

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Educate users before support becomes necessary

Reduce workload